Refund & Replacement Policy

Every Asmat order is packed with care. If something arrives damaged, we will make it right.

What is covered

• The bottle arrives broken, cracked or leaking
• The spray or pump is damaged and does not work
• You received the wrong item

How to report a problem

1. Message us on WhatsApp at +91 96190 96363 within 48 hours of delivery.
2. Share your name, order details and clear photos of the product and packaging. An unboxing video helps us resolve it faster.
3. We will check the details and get back to you with the next steps.

Your options

Once your claim is approved, you can choose one of the following:

• Replacement: we send you the same item again at no extra cost.
• Choose another item: pick a different fragrance of the same value. If it costs more, you only pay the difference.
• Refund: a full refund to your original payment method, processed within 5 to 7 working days.

What is not covered

• Change of mind, or not liking the fragrance. Scent is personal, so we recommend trying our Tester Kits first.
• Products that have been opened or used, unless they arrived damaged
• Problems reported more than 48 hours after delivery

Questions about an order? We are happy to help.